Support and contact

If you cannot find what you need in the help docs or Copilot, you can send us a support ticket directly from the app.

How to submit a ticket

1. Go to Account > Support.
2. Pick a category: Bug, Question, Billing, Feature request, or Other.
3. Add a short subject (3-200 characters).
4. Describe your issue in the body (5-8000 characters).
5. Click Send ticket.

Your ticket lands in our system and is forwarded to our support inbox.

Tips for a useful ticket

• Be specific about what happened. "It broke" is hard to action. "I clicked Send Quote on quote #123 and got a red error message saying X" is easy.
• Mention what you expected vs what you got.
• Include steps to reproduce if it is a bug.
• Tell us your browser if something looks visually broken.

What we capture automatically

When you submit a ticket we also capture:

• The page you were on when you hit Submit.
• Your browser user-agent (helps us reproduce browser-specific issues).
• The app version.

You do not need to include any of these manually - they come along automatically.

When you will hear back

We reply by email to the address on your account. Response times depend on the category and severity. Billing and bugs that block your work get priority.

Tracking your tickets

The Support tab also shows a list of your previous tickets and their current status: Open, Pending, Resolved, or Closed.

Related

• FAQ - check here first; many common questions are answered.
• Account and security